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Interactive assistant

Reducing costs and resources for the employee training, speeding up the adoption of implemented IT solutions

Client

Vertically integrated oil and gas company

Problem

The main problem

Preconditions

The Customer’s company uses many internal corporate IT systems; previously, training an employee on new functionality required a lot of time and effort from mentors. In addition, the corporation is constantly updating and modernizing digitalization processes and new solutions emerge, which also required time for training. It was important that employees could study the system with the help of an interactive assistant, learn, and return to any question on their own. The main difficulty was in users who did not read the instructions for the systems.

Purpose of development

Using a digital tool, reduce labor costs for training new employees and speed up the process from adaptation to functionality.

Tasks

Key Project Tasks

01.

Ensure rapid adaptation of new employees to work with the company's IT products

02.

Reduce labor costs for employee training when implementing new software

03.

Organize self-training for employees within the system

04.

Reduce employee resistance to work with new software

Technologies

Client

HTML5, CSS3, Angular

Server

.NET 6

Data

PostgresPro

Solution

As a solution, we proposed developing a digital assistant that would be integrated into the company’s existing IT solution and automatically guides new users on how to work with the system.

Functionality

The interactive assistant automates the process of training employees while working with production systems. The system is equipped with:

Project results

Result of implementation

An interactive assistant has been developed that can be integrated into any WEB system or IT product of the Client. The solution has made it possible to avoid modifying the IT infrastructure and establish an effective and interactive learning process

Effects

by 2 times

reduced the time of training new employees to work with systems

by 3 times

reduced the time for training new employees to work with systems

by 2 times
the adaptation period for new modules and the IT systems being implemented has been reduced

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